Shipping Policy
Last updated: [14/08/2026]
We ship worldwide and aim to make delivery simple and transparent, wherever you are.
Order Processing
All orders are processed within 1 to 2 business days, Monday through Friday, excluding public holidays. Once your order leaves our facility, you will receive a confirmation email containing your tracking number.
Shipping Costs
We offer free worldwide shipping on every order. No minimum spend, no hidden shipping fees at checkout.
Estimated Delivery Times
Delivery estimates begin once your order has shipped and do not include processing time.
- Europe and United States: 4-8 business days
- Rest of the world: 5-10 business days
These are estimates. Actual delivery may vary depending on customs processing and local carriers.
Customs, Duties & Taxes
Depending on your country, your order may be subject to customs fees, import duties, or local taxes. These charges are set by your local authorities, are the responsibility of the recipient, and are not included in the purchase price.
Order Tracking
As soon as your order ships, you will receive an email with a tracking number and a link to follow your package. Tracking information may occasionally take up to 24 hours to become active.
Delays
While we work to ensure every order arrives on time, we are not liable for delays caused by carriers, customs clearance, weather, or public holidays. If your package appears lost or significantly delayed, contact us at support@havelstone.com and we will open an investigation with the carrier.
Incorrect Address
Please double-check your shipping address at checkout. If you need to correct it, contact us immediately — once an order has shipped, the address cannot be changed. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Contact
Questions about your delivery? Write to support@havelstone.com.