Return & Refund Policy
Last updated: [14/08/2026]
We stand behind every timepiece we sell. Please read this policy carefully before submitting a request.
Return Eligibility
We accept returns within 14 calendar days from the date of delivery, regardless of where you are located. You do not need to provide a reason for your return.
To qualify, the timepiece must be:
- Unworn and in its original condition;
- Returned with its original packaging, box, and all included accessories;
- Requested within the 14-day window.
Right of Withdrawal (EU & UK Customers)
If you are located in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving any reason, in accordance with applicable law.
How to Start a Return
Write to us at support@havelstone.com and include:
- Your order number;
- Confirmation that you wish to return the item;
- Photos or a short video, if the item arrived damaged or faulty.
Once we have reviewed your request, we will send you the return instructions by email. Please do not ship anything back before receiving these instructions — unauthorized returns cannot be processed.
Return Shipping Costs
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit.
Original shipping charges, where applicable, are not refundable.
Damaged or Faulty on Arrival
If your timepiece arrives damaged or faulty, contact us within 14 days with photos or video showing the issue. Once confirmed, we will arrange a replacement or a full refund at no cost to you, including shipping.
Manufacturing defects that appear later are covered separately under our 2-Year Warranty.
Exchanges
We do not process direct exchanges. If you would prefer a different model, simply return the original timepiece (if eligible) and place a new order.
Refunds
Once your return arrives and has been inspected, we will notify you by email. If approved, your refund will be issued to the original payment method within 5 to 7 business days. Your bank or card provider may require additional time to post the funds.
Exceptions
We reserve the right to decline any return that does not meet the conditions set out in this policy, including items showing signs of wear, missing components, or damage caused by misuse.
Contact
Questions about returns or refunds? Write to support@havelstone.com.