Privacy Policy

Last updated: [14/08/2026]

Havel Stone ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase at havelstone.com (the "Site").

Information We Collect

When you make or attempt to make a purchase, we collect the following:

  • Contact information: name, email address, and phone number;
  • Billing and shipping information: postal address, country, and postal code;
  • Payment information: payment details are processed securely by our payment provider; we do not store your full card details.

We also automatically collect certain information about your device and browsing, including IP address, browser type, pages visited, and cookies.

How We Use Your Information

  • To process and deliver your orders;
  • To send confirmations, updates, and tracking information;
  • To handle warranty claims and support requests;
  • To prevent fraud and keep the Site secure;
  • To send marketing communications, where you have consented.

Legal Basis for Processing (EU & UK Users)

If you are located in the European Union or the United Kingdom, we process your personal data based on the performance of a contract (order processing), your consent (marketing and cookies), compliance with legal obligations, and our legitimate interests.

Sharing Your Information

We only share your personal information with service providers necessary to operate our business, such as payment platforms, shipping carriers, and technology services. We do not sell your personal information. We may disclose your information where required by law or to protect our rights.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request the deletion of your personal data. Users in the EU and UK have additional rights under the GDPR, including the right to withdraw consent and to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at support@havelstone.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including the duration of your warranty period, and to comply with legal, accounting, or reporting obligations.

Cookies

We use cookies to improve your browsing experience. For more information, please see our Cookie Policy.

Security

We adopt appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Minors

Our Site is not intended for minors, and we do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@havelstone.com.